I'VE RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back at our warehouse. Please write on the back of your delivery note to say the item is incorrect and it is not that you ordered and put the note in your parcel when you send it back. As soon as it will be back in our warehouse we check the package and send you a new one with correct item.
WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?
Check the delivery date. Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area.
Track the order online. You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is to click on a link https://www.pasts.lv/lv/kategorija/sutijumu_sekosana/ enter your trcking bumber and click find. If the status shows ‘Shipped’, your order has been sent. Your tracking link will be able to provide up to date information on the status of your order. Contact your local post office if your estimated delivery date has passed and you haven’t received your order. If their cannot find order package contact our Shantea Team by emailing us to firstname.lastname@example.org in "Subject" Packaged not found.
I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO? As soon as you discover a fault, please contact our Team by email Info@shantea.com please write:
- The order number
- The faulty item's name
- A description of the fault