Privacy Policy

At Shan Tea, we are very aware of our responsibility to uphold your privacy. We will never share any of your personal information, be it an e-mail or mailing address, telephone number or name, with anyone. Ever. It really is as simple as that! Our web visitors may have cause to contact us for a number of reasons – to ask questions, supply feedback, sign up for membership benefits and our newsletter, and of course to buy our gourmet tea.


Information Storage

Obviously, we need to store some of that information so that we can contact you again, just in the same way that your computer does with e-mail addresses. We like to chat with our customers and website visitors; we try to reply personally to all the messages we receive. Your personal information is securely stored and will always remain private.


Personal information we collect

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable European laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. All dispute will be resolved on the territory of Latvia.


Internet Security

We take the issue of secure on-line ordering very seriously. Every time you send us your credit card number and your billing and shipping information, we use industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. We also encrypt your credit card number when we store your order. As with virtually all websites, our shopping cart technology will place a small ‘cookie’ on your computer when you add items to your cart. A cookie is a tiny amount of data sent to, or requested from, your computer. Cookies are used in order to keep track of your shopping cart. Without cookies, the online ordering system would not be able to associate your shopping cart with you, and you would not be able to carry more than one item in your cart at a time. The cookie is NOT spy ware or ad ware or anything even remotely sinister, and it does not collect any information from you that is ever used for purposes other than described above.


Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Minors

The Site is not intended for individuals under the age of 18.


Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@shantea.com or by mail using the details provided below:

SIA Shan Tea, Krisjana Valdemara iela 24 - 22, Riga, Latvia, LV - 1010